Seasonal close-down of sprinkler system. I had used them a month or so earlier to fix some heads. Called on Friday and they scheduled me for 2:30 on Saturday. Chip showed up on time and was very friendly. I was interested in how to perform the service and he was happy to explain each step as he went through them. Then he stepped around with me as each station was cleaning out showing me what to watch out for next season as far as where there heads showing signs of wear. When I had a specific question about a wet spot, he took a lot of time to explain some of the possible problems and said they'd be happy to look at it for me next season. He gave me lots of great information and I didn't feel like he was pushing me into repair sales. He definitely seemed to know his stuff. One example was that when I said I didn't think the rain gauge worked he took it apart and showed me how it worked and explained how sometimes people think they're broken because they just don't understand them. I appreciated the time he took and will definitely use them in the future.
Peter D. - Concord, MA